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Computer Operator III
 
JOB CODE:102115 /102116
 
PAY GRADE:1150
 
SALARY RANGE:$28,646 - $39,653
 
LOCATION OF WORK
Various City-Parish Departments
 
GENERAL DESCRIPTION
Under the direction of a higher classification, performs advanced work in the operation of server hardware, software, and peripheral equipment utilized by various City-Parish departments. Work involves monitoring and maintenance of server hardware and software, running batch processes, and printing reports. Work also involves responsibility for training and instructing subordinate computer operators. An employee in this class may be required to work shift work and is subject to unusual working hours, as well as twenty-four hour call for situations needing immediate attention. Performs other work as requested.
 
ESSENTIAL WORK TASKS
Supervises a shift of subordinate computer operators in the operation of server hardware, software, and peripheral equipment. Trains and instructs all subordinate computer operators in the operation of server hardware, software, and peripheral equipment. Monitors server hardware, software, and peripheral equipment to ensure proper functionality; reviews all work for errors. Performs backup of servers to tape or disk. Runs all batch reports for City-Parish agencies; separates all printed work and attaches to respective job control. Receives and tracks trouble calls involving server hardware and software; troubleshoots and attempts to correct advanced problems that develop; calls for assistance as necessary to correct the problem. Performs daily maintenance and minor repairs on server hardware and peripheral equipment. Catalogs, files, and stores backup tapes. Documents system procedures for use by other personnel. Shreds paper as needed.
 
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the operation and maintenance of server hardware, software, and peripheral equipment. Knowledge of personal computer hardware and software, including word-processing, spreadsheet, database applications, and email. Ability to perform advanced operations on server hardware, software, and peripheral equipment, and to make adjustments to the machines. Skill in the performance of miscellaneous clerical tasks. Skill in the use of a light motor vehicle. Ability to lift objects weighing up to 25 pounds. Ability to understand and carry out complex oral and written instructions. Ability to use written, oral, and interpersonal skills to communicate effectively with co-workers and non-technical end-users. Ability to be flexible and adaptable to learn and understand new technologies. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to work both independently and in a team-oriented environment. Ability to sit for extended periods. Ability to be highly self-motivated. Ability to establish and maintain effective working relationships with others. Ability to supervise subordinates in a manner conducive to full performance and high morale. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.
 
MINIMUM REQUIREMENTS
EDUCATIONAL AND EXPERIENCE
High school diploma, GED, or equivalent certificate of competency, and three years experience in computer operations.
 
SUBSTITUTIONS
Any equivalent combination of education and experience.
 
CERTIFICATIONS/LICENSES
None.
 
OTHER JOB ASPECTS
Availability of and ability to drive a private motor vehicle during working hours.
 
NOTE:
The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related or a logical assignment to the job.