|Emergency Communications Chief of Operations|
|JOB CODE:||123450 |
|SALARY RANGE:||$48,995 - $67,821|
|LOCATION OF WORK|
|Emergency Medical Services|
|Under the direction of the East Baton Rouge Parish Communications District Manager, performs responsible supervisory work in the planning development and operation of the Emergency Communications Division of the Communication District. Work involves receiving and transmitting fire, police, and EMS emergencies, with direct supervision exercised over Emergency Communication Shift Supervisors. Performs other work as requested.|
|ESSENTIAL WORK TASKS|
|Directly administers daily operations of all equipment and personnel of the Emergency Communications center.
Reviews and evaluates the work of all subordinate division personnel.
Completes any special projects assigned by the Director such as researching new communications equipment or procedures, reviewing division operations and making recommendations for changes or improvement, or any related assignments.
Oversees the maintenance of signal devices, line systems, and related communications equipment.
Acts as liaison between the department and all user agencies in the communications district.
Responds to emergency situations on a twenty-four hour basis and on alternate weekends.
Works in conjunction with shift supervisors on personnel assignments to ensure adequate manning of communications center.
Responsible for standard operating procedures for the Emergency Communications Center; works in conjunction with Fire, EMS, Police, and Department of Emergency Management in the planning and execution of training drills.
Investigates complaints against communications center to determine if a problem that may exist is procedural or personnel related; makes recommendations as such; attends special emergency planning meetings.
|KNOWLEDGE, SKILLS, AND ABILITIES|
|Knowledge of computer aided dispatch as related to public safety and 911 systems.
Knowledge of first aid treatment and techniques.
Knowledge of the names and locations of the streets and principal buildings of the Parish.
Ability to maintain effective working relationships with others.
Ability to coordinate the activities of public safety agencies and establish standards for the operation of the communications center.
Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.
|EDUCATIONAL AND EXPERIENCE|
|High school diploma, GED, or equivalent certificate of competency, supplemented by four years progressively responsible experience in emergency communications, and two years related supervisory experience.|
|Any equivalent combination of education and experience.|
|Ability to successfully complete the National Registry of Emergency Medical Technicians (EMT) Basic Course within six months of date of hire and certification by Louisiana Department of Health and Hospitals, Office of Public Health, Bureau of Emergency Medical Services.|
|OTHER JOB ASPECTS|
|The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related or a logical assignment to the job.|